ISBN: 0-944715-86-9
2004, 48 pages
1st edition
Author(s): Mary Avgerinos
Editor(s): CAI
Item #: 5869
Retail Price: $25.00
Member Price: $15.00

Community associations must resolve conflict through a constructive, people-centered strategy. To reach that goal, many communities turn to alternative dispute resolution and consensus building to foster greater understanding and improve communication.

These alternatives to the traditional justice system have been embraced by attorneys, judges, and an increasing number of community associations not only because they are far less costly, but because they promote harmony rather than discord among neighbors.

In Conflict Resolution, you'll learn techniques for avoiding disputes as well as managing them when they come up. The book covers the key ADR techniques such as negotiation, mediation, and arbitration and how to build consensus among divergent groups. A large Appendix provides samples of many useful letters, documents, and agreements.