Assistant Community Manager (Gig Harbor)

JOB DESCRIPTION

The Assistant Community Manager is an administrative level position with a large-scale 
property. The Assistant Community Manager (ACM) is an on-site position and is 
responsible for coordinating and maintaining homeowner relationships, overall positive 
community relations and assisting the General Manager with the oversight of office 
operations and the day-to-day property management of the Canterwood Homeowners 
Association. The successful candidate must be detail oriented, proficient in the use of 
technology, have strong emotional intelligence, organizational, communication, and 
leadership skills. 

RESPONSIBILITIES
The ACM reports to the General Manager and performs the following duties:
• Assist association residents with questions, comments and concerns.
• Maintain good rapport with property owners, responding promptly to their 
requests.
• Assist new owners with access to the Gate Key guest entry software, supply
copies of Community Rules and Policies and issue remote access tags for the 
gate.
• Conduct new owner orientation sessions.
• Source vendors and place service orders with vendors/contractors.
• Coordination of visits, inspections, and appointments with vendors and 
contractors.
• Processing and coding invoices for vendors and services to ensure prompt 
payment.
• Assist with annual budget preparation to include soliciting input on budget needs 
from committees.
• Assist the General Manager with the compilation of materials for the auditor, 
reserve specialist and insurance broker.
• Work with the General Manager and HOA-CS Billing Department on delinquent 
homeowner accounts, referring to legal counsel when appropriate.
• Promptly handle telephone calls/requests and emails that are received onsite.
• Receive reports of rules violations and maintenance items needing attention and 
issue appropriate letters/fines in accordance with policy when indicated.
• Conduct regular site inspections of community for rules and maintenance 
violations.

ASSISTANT COMMUNITY MANAGER
• Communicate with security officers regarding security and access issues, 
maintenance problems and community rules violations.
• Assist in developing preventative maintenance schedules and tasks to be used 
for budgeting and prioritizing expenditures.
• File association documents and keep accurate records, as well as maintaining the 
official records for the association.
• Update Association website weekly with meeting minutes, other documents and 
add new owners to resident directory.
• Act as a liaison between the ACC Committee and residents. Receive and review 
ACC Applications for completeness. Prepare agendas for ACC Committee 
meetings. Attend all ACC Committee meetings as well as occasional site visits 
with the committee when indicated. Prepare all correspondence between the 
committee and homeowners. Keep complete and accurate records of all ACC 
correspondence with homeowners.
• Collaborate with the General Manager to prepare meeting notices, memos, 
other correspondence & mailings, meeting packets, and community newsletters 
and updates.
• Attend board meetings and take minutes
• Coordinate Annual Meeting details to ensure a successful meeting.
• Attends committee meetings as required and provides status reports to board 
and General Manager. Take meeting minutes if requested by the Committee
Chair.
• Cultivate, steward, and recognize volunteers.
• Inventory and order supplies for HOA on-site office.
• Respond promptly to security issues on properties.
• Attend continuing education and workshops as directed.
• Perform other duties as assigned by the General Manager.

GENERAL INFORMATION, QUALIFICATIONS & REQUIREMENTS
The ACM must have good organizational skills and be able to work independently while 
juggling multiple priorities. A strong understanding of community management is 
essential, and additional training courses may be required in the management field.
ACM candidates should have experience in the Community Management industry or a 
background in customer service positions. A High School Diploma or the equivalent is 
required. A college degree and/or industry designation such as CMCA (Certified 
Manager of Community Associations) or a state equivalent certification is a plus. 
• Must always exhibit a professional demeanor.
• Effective communications (oral, written or otherwise) skills.
• Ability to work under deadlines and consistently meet deadlines.
• Demonstrate organizational skills and ability to work independently and 
prioritize daily workload.
• Demonstrate problem-solving abilities.
• Must be proficient with the use of Zoom and Microsoft Office Suite, including 
Word, Excel and Outlook and have the ability to learn and become proficient in
other software platforms.
• Current technology knowledge and skills are highly desirable.
• This position will require the successful candidate to be in the office 5 days a 
week, Monday through Friday, 9:00am to 5:00pm.
• Professional business attire is required.
• The ACM’s vehicle will be used for regular site inspections. (Mileage reimbursed 
at federal rate per company policy.)
• Valid driver’s license and vehicle insurance are required.
• Occasional extended hours or evening hours may be required for meetings and 
special events.
• Salary is $29.00/hour to $35.00/hour depending on experience. Employees are 
eligible to enroll in company sponsored health, dental and vision insurance 
benefits on the first day of the month following 60 days of employment. PTO is
accrued at one week per year for the first two years of employment. Six paid 
holidays annually. Employees are eligible to open an IRA to which the employer 
contributes after two years of employment.

QUESTIONS? OR TO APPLY FOR THE POSITION: 
Please contact Amy Knepp for more information: amy@hoacommunitysolutions.com
The position will be filled as soon as a qualified candidate is identified.